What is this .torrent file? I can't play it.

You can't play a .torrent file because it isn't a video file. You need to download a BitTorrent client that will then use the .torrent file to download the .avi. (It sounds complicated, but it really isn't.) You can use this one, or you can do a google search for "bittorrent client" and pick from a plethora of choices.

BitTorrent sucks and is horribly slow, why don't you guys just provide direct downloads?

There's no way DB can provide everyone with direct downloads, it's just impossible. Also, BitTorrent is actually lightning fast if you configure everything correctly. If BitTorrent is really slow for you, it's probably your router settings.

Can you help me configure my router so BitTorrent works correctly?

No, DB isn't here to do BitTorrent tech support. Try googling for a BitTorrent FAQ.

The torrent isn't connecting, should I freak out and send you feedback telling you the tracker is down?

No. If the tracker is really down, I promise you we've noticed, and if by some odd chance we haven't already noticed, we've already gotten 1000 messages about it. If you normally have no trouble connecting and are suddenly having issues, then load the torrent and just relax and be patient. The download will start.

I tried waiting it out but the torrent STILL won't connect. I am sure that even though I can see on the BitTorrent page that the file is well seeded and plenty of downloads are completing the problem is on your end, not mine. Should I freak out and send you feedback NOW?

No. Clearly if other downloads are completing, the problem is NOT on our end. Sending us a complaint will only annoy us.

I can't use BitTorrent at all because my network blocks it. What can I do, besides cry?

After you finish crying, you can try joining #db on irc.animenfo.com and checking out the topic. Generally there are some direct downloads listed there. DB does not directly provide these downloads so don't blame us for any problems.

How do I download via IRC?

DB no longer has any bots in its IRC channel, so there is no way to download from DB via IRC.

I think I'm banned!! What do I do???

If you really are banned, you won't be able to see the site, read this FAQ, or leave us feedback. So if you're reading this, you're lucky enough to be not banned. For now, anyway.

Your file is broken! I downloaded the .avi and it doesn't play, I get an error. Or, it plays for a few seconds then stops. Or, I get audio but no video. Or, the audio and video are desyched. Help!

There is nothing wrong with our file. You don't have the correct codec to play it.

Or, you can download and install the proper codec.

Bleach and Naruto episodes up to and including Naruto Shippuuden 53 are encoded with XViD. They will also play if you install ffdshow. Naruto Shippuuden episodes from 54 and Bleach episodes from 167 on are encoded with h.264. You will need a h.264 decoder installed. DB strongly recommends using Media Player Classic - HomeCinema for playing back h.264 material as the required decoder is built in, and does not require installation of any external codec packs. Alternatively, for slow systems, CoreAVC decoder is recommended for playback. This decoder is not free. DB does not support or recommend installing "codec packs" in order to view our releases. Complaning about non-working files, as usual, leads to a ban.

The video doesn't play on my DivX/DVD player/PS3/iPod etc, what's the problem?

The problem is with the devices, not with our files. If you have an issue with your device contact that manufacturer. We aren't going to change the way we encode our files so don't bother asking.

I can't see the subs when I play your file on my TV, what should I do?

Get a better TV. You don't see subs because of overscan. Again, the issue is not with our file.